Protection you switch on

How do I set limits on my Wildhub Casino play?

You must be 18+ to play, and every Wildhub Casino account carries deposit limits, loss limits, session reminders, a cooling-off period and self-exclusion.

Set a deposit limit

Gaming Control Board Curaçao · License OGL/2017/1899/765 · Audited by iTech Labs, SIQ, eCOGRA

Five facts

What you have in place before you start

Useful when you want the key names and numbers before you begin a session.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2017/1899/765

National registerBetStop

Gambling helpline1800 858 858

Limit questions[email protected]

Controls built in

Deposit limits, loss limits, reminders, pauses, exclusion

You will know which five controls exist and which one fits your situation.

Cap deposits, not losses

A deposit limit caps how much you can move into the account over a period you choose. Set it before your first session, while the decision is still calm.

A floor under your balance

A loss limit stops you once your net losses reach a figure you set. Switch it on if a single evening has ever cost you more than you intended.

Set a reminder

Session reminders show a message at intervals you choose, so a long session becomes visible. Turn it on when you tend to lose track of clock time.

Need a break tonight?

A cooling-off period locks your account for a break of your choosing, with no play and no deposits. Choose it when you want distance rather than a permanent step.

Time out, then time closed

Self-exclusion closes your account to play for a set period and is the firmest step inside the casino. Use it when a pause feels too easy to undo.

When the number needs a ceiling

A ceiling you choose before you play

Setting a limit is not a comment on your play, and it takes only a few minutes.

Your profile menu

Open your profile menu from the lobby and check that you are signed in to your own account, as limits apply per account.

Responsible gambling panel

Look for the responsible gambling section inside the profile settings. All five controls sit together there, so nothing is buried.

Money in, or money lost?

Choose deposit limits for money coming in, or loss limits for net losses. A sensible figure sits below what a normal month already costs you.

Saved and visible

Confirm your choice, then return to the section to see the figure stored. If it is not showing, contact support before you play again.

Is play still the fun part?

Play should cost you what you chose to spend, nothing more. Catching the drift early keeps it that way, and the first move is simple: a limit set before you play, or a pause while you think.

These turn up in ordinary weeks, and they are easier to see written down.

Chasing a loss with a bigger deposit
Spending longer than you meant to
Keeping play quiet from people close to you
Depositing money set aside for bills
Feeling restless on days you do not play
Borrowing to keep an account topped up
Telling yourself you will stop after one more session

When a younger family member is curious

Show who is playing. Signing up asks you to confirm you are 18 or older, and no account opens without that. Photo ID, address proof and a card image are checked before the first withdrawal.

Turn on device filters. Filtering tools built into the device settings can hide gambling sites on a shared laptop or handset. Switch them on for every profile a younger person uses, not only the main one.

Support for the family too. Pick a calm moment and describe what you have seen, without blame or numbers. Relatives can call the National Gambling Helpline too, at any hour.

What changes when you stop for weeks

Hours away, not weeks. A short pause covers hours or days and starts from your account settings. During it you cannot deposit or play, but the account stays open and returns to normal when the pause ends. Choose it when you want distance now.

Long enough to count. Self-exclusion closes your access for a long stretch and is not undone early. You set it in the casino account and play, deposits and marketing stop for the period you pick. Use it when a pause would be too easy to cancel.

Have you heard of BetStop? BetStop is the national register run by the Australian Government through ACMA, with a minimum of 3 months and up to lifetime. Apply online in about 5 minutes, and you can nominate a support person to help. betstop.gov.au

People to call

Voices that answer at any hour

Wildhub Casino keeps these numbers listed because talking to someone outside the account helps more than any setting.

National Gambling Helpline

The National Gambling Helpline offers free chat, email counselling and self-help tools, plus a directory of local services. It answers at any hour and stays confidential, for you or for a relative. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Gamblers Anonymous Australia runs peer support meetings for people who gamble, held across the country. Relatives are welcome too, and hearing others in the same position often makes the first step easier. gaaustralia.org.au

National Debt Helpline

The National Debt Helpline gives free financial counselling to anyone carrying gambling debt. It covers money problems practical and separate from play itself, and relatives can use it as well. ndh.org.au

Steady help

Straight answers on stopping

Read this when you are weighing up a pause, a limit change or stepping away completely.

If I take a short pause, when can I play again?+

A pause stops play for the stretch you choose, and your account reopens by itself once that stretch ends. Nothing else in your account changes during it, so your existing limits still apply when you come back.

My partner plays too much, can I call for advice?+

Yes. The National Gambling Helpline takes calls from family members as well as players, and its counsellors can talk through what you are seeing. Free chat and email counselling sit alongside the phone line, and they can point you to local services.

Where do I change a limit I picked earlier?+

You change it in the same area of your account where you set it, under your profile menu. Keeping both actions in one place means you always know where your limits live and can review them whenever your budget shifts.

How do I close my account for good?+

Write to the support inbox at [email protected] and ask for the account to be closed rather than paused. Support can also confirm in writing that the closure is done. If you want a break you cannot undo for at least three months, BetStop may suit you better.

Can limits be set on the mobile version too?+

Yes. The mobile version carries the same account section as the desktop site, so deposit limits, loss limits and reminders can be handled from your phone. Your saved figures appear in both places straight away.

Can a self-exclusion be lifted before the period ends?+

No. Once you choose a self-exclusion it runs for the whole period you selected and cannot be shortened or undone partway through. That is the point of it: it holds on a day when your intentions are weaker than they were today.