Check guide

Why does Wildhub Casino run a KYC check?

Licensed casinos must confirm who you are and where your money comes from; Wildhub Casino reviews your papers in about 62 hours.

Start verification now

Gaming Control Board Curaçao · License OGL/2017/1899/765 · Audited by iTech Labs, SIQ, eCOGRA

No payout surprises

What a verified account gets you

Use this when your withdrawal is waiting and you want the plain facts first.

Who checks

Wildhub Casino N.V.

Under which licence

Gaming Control Board Curaçao, OGL/2017/1899/765

How long

62 hours

When it's required

Before your first withdrawal at the latest

Where to ask

[email protected]

Minimum age

18+

Get it right once

A verification that goes through once

You will know what each upload needs before you open the camera.

Which papers are listed?

Open the verification section of your account after you log in, where the site lists the papers it still needs from you and the file types it accepts.

A copy that passes

Photograph your photo ID on a flat, well-lit surface, keep all four corners inside the frame and make sure no glare hides your face or the number.

Is the name the same?

Show the card you paid with; if the name on it differs from your ID, add a short note so the reviewer sees why before they ask.

A clear yes, faster

Watch for the answer, usually within 62 hours; if a copy is blurred or cropped, replace that one file and leave the others alone.

Document list

Sharp shots beat rushed snaps

Most players worry a single blurry corner will cost them a week, and this list prevents that.

Photo ID

ConfirmsYour name, face and age

Copy must showAll four corners, readable text

Proof of address

ConfirmsWhere you live

Copy must showFull name, address, recent date

Payment card image

ConfirmsThe card you paid with

Copy must showName and last four digits

Four checkpoints

Moments that bring the identity check

At Wildhub Casino the check is built into the journey, never a last-minute wall.

Cash out without a pause

Your first withdrawal is the point where the licence requires a verified player, so photo ID and proof of address are requested.

Quick look now, no wait later

Because 18+ is the legal age here, the photo ID you send also proves your birth date before the account moves forward.

Why did my name fail?

A spelling slip or an old address makes the paperwork disagree with your profile, so a fresh proof of address clears the mismatch.

Why the new card too?

Adding a card or wallet you have not used before asks for a picture of it, tying the money route to you.

The origin of your player funds

Wildhub Casino N.V. holds licence OGL/2017/1899/765 from the Gaming Control Board Curaçao, and that licence obliges us to know where player money comes from. Treat the request as routine bookkeeping under AML rules, not as a question about your character.

Which of these we ask for depends on how you fund your account.

Recent bank statements
Payslips from your employer
Tax assessment notices
Sale or inheritance paperwork
Letters showing savings or dividends

Send it once, not three times

Check the expiry date first. An out-of-date passport or licence proves nothing current, so the checker cannot confirm who you are today. Order a renewal before you upload Photograph the newest document you hold

A photo beats a screenshot. A screen grab hides the edges and the surface of the card, which is exactly what a checker needs to see. Lay the card on a plain table Use your camera, not a screen grab

Half the card was missing. Shake, shadow or a cropped corner leaves the name or the photo edge unreadable, so the check stalls on the details. Rest the phone on a steady surface Keep all four corners in frame

While yours is pending

Clear answers without the guesswork

Settle the seven things players ask most about the check before they upload a single file.

Are my documents kept safe once I send them in?+

Everything travels over 128-bit SSL, the same encryption that protects your deposits. Only the team handling your check opens the files, and there is no reason for anyone else at Wildhub Casino to see them.

Might the same papers be needed a second time down the track?+

Possibly, but only when something has changed: an expired card, a new address, or a lapsed photo ID. Send a fresh copy of that one item and the rest of your file stays as it is.

Which regulator holds the licence Wildhub Casino plays under?+

The Gaming Control Board Curaçao oversees Wildhub Casino N.V. under licence OGL/2017/1899/765. That licence is what obliges the casino to check who is playing and where the money came from.

How long does a check usually take from start to finish?+

Two full days is the outer limit at Wildhub Casino, so 62 hours from the moment your papers land. Most files clear well before that, and a quick reply to a follow-up question keeps yours moving.

Can I wait and send my ID later instead of now?+

You can, and nothing needs to arrive until just before your first withdrawal. The casino may also ask at registration or after the first deposit, so keep the papers somewhere easy to reach.

Why do you want to know where my money comes from?+

Source of funds checks are a standard duty of the licence that every licensed operator carries out to stop money laundering. Being asked is routine, not an accusation, and a payslip or bank line usually settles it.

What happens if I have changed my surname since signing up?+

Send the ID in your current name along with the document that records the change, such as a marriage certificate. The team matches one to the other, then your account details are updated.